Our Shipping and Returns Policy is designed to ensure a smooth and satisfying experience for all our valued customers. Please take a moment to review the following details regarding shipping and returning your purchases.
Shipping Policy
At Big Cup of Coffee, we understand the importance of prompt delivery. Our shipping process is as follows:
- Shipping Time: Our estimated shipping time for items ranges from 5 to 20 days, with an average delivery time of 8 days. We strive to process your order as quickly as possible.
- Warehouse System: We utilize an internationally distributed warehouse system. This allows us to ship your order from the location where the item is currently available.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
- Shipping Costs: Shipping costs, if any, will be clearly indicated at the time of checkout.
Returns Policy
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, here’s our returns policy:
- Return Window: You have 10 days from the date of receipt to initiate a return.
- Condition of Return: To be eligible for a return and refund, the item must be in its original condition and packaging, with no signs of use, and with all labels attached.
- Restocking fee: To cover administrative costs, we charge a 10% restocking fee for items you change your mind on.
- Initiating a Return: To initiate a return, please contact our customer service. The warehouse address for returns will be provided upon your request.
- Non-returnable Items: The following items cannot be returned:
- Items damaged by the customer.
- Personalized and custom-made items.
- Perishable items.
- Items unsuitable for return due to hygiene or health reasons.
Guarantee for Damaged or Non-Working Items
At Big Cup of Coffee, we stand behind the quality of our products. In the unlikely event that you receive a damaged or non-working item, we are committed to making things right. Here’s what you need to know about our guarantee:
- Reporting Damage: If your item arrives damaged or is not working as expected, please report this issue to us within 10 days of receipt.
- Proof of Damage: To assist us in understanding the issue and processing your claim efficiently, we request that you provide visual evidence of the damage. This can be in the form of:
- A video clearly showing the defect or issue.
- At least 3 photos from different angles demonstrating the damaged or non-working condition of the item.
- Assessment: Once we receive your video or photos, our team will assess the damage. If the item is confirmed to be defective due to manufacturing issues or damaged during shipping, we will arrange for a return, refund, or replacement in accordance with our Returns Policy.
- Resolution: We will work diligently to resolve the issue to your satisfaction, whether that means sending a replacement item or processing a refund.
Return Shipping Costs
- Change of Mind: If you are returning an item due to a change of mind, you will be responsible for covering the return shipping costs.
- Defective or Incorrect Items: If the item is defective, not as described, or incorrect, Big Cup of Coffee will cover the return shipping costs.
Refunds
- Processing Time: Refunds typically take 1-10 working days to process, depending on your original payment method.
- Refund Method: Refunds will be issued to your original payment method unless otherwise specified.
- Replacement: Alternatively, we can provide a replacement product free of charge if you prefer, even if it is larger in value to some extent.
Contact Information
For any questions or concerns regarding our Shipping and Returns Policy, please don’t hesitate to contact us.